Shipping & Returns

UK Orders

All UK orders will be charged at a rate of £2.95 for standard delivery and £3.95 for next day delivery. Details for other delivery options and destinations are listed below.

UK orders are despatched by Hermes. Orders placed after 5pm (GMT) will be processed the second working day. If you have any questions relating to your order, please don't hesitate to contact us on 0161 652 5768 or email customerenquiries@dolcis.co.uk


International Orders

Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur. International orders are despatched on DHL. 

Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email customerenquiries@dolcis.co.uk.


Type of delivery Price Delivery Service Additional Information
UK £2.95/£3.95 1-3 working days Orders must be placed before 5pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland. £2.95 for standard delivery, £3.95 for next day.
Europe A £10.00 2-4 working days Includes, Belgium, Netherlands, Luxembourg, France, Germany.
Europe B £15.00 4-6 working days Includes all other EU countries other than the above.
Standard Eire £10.00 2 working days  
USA/Canada £15.00 3-4 working days  
Australia/New Zealand £30.00 3-4 working days  
Worldwide A £25.00 3-6 working days Includes all countries outside the EU, except South America.
Worldwide B £30.00 3-6 working days Includes all South American countries (Argentina, Brazil, Bolivia, Chile, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)

Returns Policy (UK)

We now offer free returns.

We want you to be happy with your purchase, however if for any reason you are not, you can return your product for a refund or exchange. All items must be returned in their original packaging and within 14 days of receipt. If your return is outside our 14 day policy or you have any other issues in relation to your order please contact customerenquiries@dolcis.co.uk.

To return your item(s) via Collect+, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide). 

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Returns Policy (International)
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty (see below for how to return faulty items). From the date you received your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item.

There is no need to contact us when returning an unwanted item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:

Dolcis Online Returns

Werneth Ring Mills,

Henley Street,

Off Featherstall Road North



We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. We will email you to confirm your return has been processed. Please note the cost of the goods only, will be credited to your card.

Return of Faulty Item (UK or International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@dolcis.co.uk with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.

Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our high street stores worldwide.